Refund and Returns Policy

Refund and Returns Policy

At SASTHAMART, we are committed to ensuring a satisfying shopping experience for all our customers. Please read our Refund and Returns Policy carefully to understand our processes and guidelines.

1. Eligibility for Returns

1.1. Products can be returned if:

• They are unused, undamaged, and in their original packaging.
• The return request is made within 7 days of delivery.
  1.2. Products that are customized or damaged due to customer mishandling are not eligible for returns.

2. Return Process

2.1. To initiate a return, email us at support@sasthamart.com with your order details, reason for return, and proof of purchase.
2.2. Once the return request is approved, you will receive instructions to ship the item back to us.
2.3. The customer is responsible for return shipping costs unless the product received was defective or incorrect.

3. Refund Process

3.1. Refunds are processed after the returned product passes our quality inspection.
3.2. Approved refunds will be credited to the original payment method within 7-10 business days.
3.3. If the product is rejected due to damage or use, it will be returned to the customer without a refund.

4. Non-Returnable Items

The following products are not eligible for return or refund:

• Customized or personalized products.
• Items damaged due to improper use or handling.
• Clearance or discounted items marked as “Final Sale.”

5. Exchange Policy

5.1. Exchanges are allowed for the same product in case of damage during delivery or a manufacturing defect.
5.2. Exchange requests must be made within 3 days of delivery, and the item must meet the return criteria.

6. Damaged or Incorrect Items

6.1. If you receive a damaged or incorrect product, notify us within 48 hours of delivery.
6.2. Provide photographic evidence and order details for faster resolution.

7. Cancellation Policy

7.1. Orders can be canceled only if they haven’t been shipped.
7.2. Once canceled, refunds will be processed within 7-10 business days.

For assistance or questions regarding this policy, please contact us at:
Email: support@sasthamart.com
Phone: +91-9499926840

Thank you for shopping with SASTHAMART!