FAQs

1. What types of products does SASTHAMART offer?

We specialize in divine products such as Ayyappan Pathinettam Padi (18 Steps) miniatures, idols, pooja items, spiritual gifts, and nautical decor.

2. Do you ship products outside India?

Currently, we ship only within India, but we are exploring options to serve international customers in the future.

3. How long will it take to receive my order?

Orders are typically delivered within 5-7 business days from the date of dispatch. Delivery timelines may vary depending on your location.

4. Can I return a product if I’m not satisfied?

Yes, products can be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging. Refer to our Refund and Returns Policy for more details.

5. What payment methods do you accept?

We accept payments via Debit/Credit Cards, Net Banking, UPI, and digital wallets.

6. How can I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. Use this ID on the courier partner’s website to track your order.

7. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photographic evidence. We’ll resolve the issue promptly.

8. Do you offer custom or personalized products?

Currently, we do not offer customization. However, we plan to introduce personalized options for divine products in the future.

9. How can I contact SASTHAMART for support?

You can reach our customer support team via:

• Email: support@sasthamart.com
• Phone: +91-9499926840

10. Are your products suitable for gifting?

Absolutely! Our collection includes beautiful and meaningful spiritual products, perfect for gifting on religious occasions, housewarmings, and festivals.