Shipping and Delivery Policy

Shipping and Delivery Policy

At SASTHAMART, we strive to ensure a seamless shopping experience by delivering your orders safely and on time. This policy outlines our shipping and delivery procedures.

1. Shipping Locations

1.1. We currently ship products within India only.
1.2. Delivery to remote or rural areas may take longer based on logistics partner availability.

2. Shipping Charges

2.1. Shipping charges, if applicable, are calculated based on the order value, product weight, and delivery location.
2.2. Free shipping is available for orders exceeding a specific value, as mentioned on our website.

3. Order Processing Time

3.1. Orders are typically processed and dispatched within 2-3 business days of confirmation.
3.2. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

4.1. Standard delivery time is 5-7 business days from the date of dispatch, depending on the delivery location.
4.2. Delays may occur due to unforeseen circumstances such as weather, strikes, or courier service issues.

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking ID via email or SMS.
5.2. You can track your order status on the courier partner’s website using the provided tracking ID.

6. Damaged or Lost Packages

6.1. If your order is damaged during transit, please contact us within 48 hours of delivery with photographic evidence.
6.2. In case of a lost package, we will investigate with the courier partner and provide a resolution.

7. Incorrect Address

7.1. Ensure that the shipping address provided is accurate and complete.
7.2. SASTHAMART is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8. Non-Delivery Areas

In rare cases, certain pin codes may not be serviceable. We will inform you promptly if your location falls in this category.

9. Cancellation Before Dispatch

9.1. Orders can be canceled before dispatch by contacting our customer support team.
9.2. Once an order is shipped, cancellations are not permitted, but you may initiate a return.

10. Contact Us

If you have questions or concerns regarding shipping and delivery, please reach out to us:
Email: support@sasthamart.com
Phone: +91-9499926840

We appreciate your trust in SASTHAMART and are committed to delivering your divine products with care and efficiency.