📜 Terms & Conditions

Effective Date: January 1, 2025
Welcome to SasthaMart.com — a platform owned and operated by SasthaMart (hereinafter referred to as “we,” “our,” or “us”).
By accessing or using our website, products, or services, you agree to comply with the following Terms & Conditions.
Please read them carefully before making any purchase or using our website.

1. General Information

  • The domain www.sasthamart.com is operated by SasthaMart, based in Chennai, Tamil Nadu, India.
  • By using our website, you acknowledge that you are at least 18 years old or have the consent of a parent or guardian.
  • These terms govern all transactions, communications, and interactions between you and SasthaMart.

2. Use of Website

  • You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
  • You shall not misuse, copy, or distribute any content, product images, or materials without prior written permission from SasthaMart.
  • Any attempt to harm, disrupt, or misuse our website’s security features is strictly prohibited.

3. Product Information

  • We make every effort to display product details, prices, and images as accurately as possible.
  • Slight variations in color, size, or design may occur due to lighting, screen settings, or handcrafted nature of products.
  • All products are subject to availability. In case an item is out of stock after payment, we will notify you and process a refund or replacement.

4. Pricing & Payments

  • All prices listed on SasthaMart.com are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice.
  • Payments are processed through secure and trusted gateways (Razorpay, Paytm, UPI, etc.) — as outlined in our Secure Online Payments page.
  • SasthaMart is not responsible for any delays or issues caused by third-party payment providers.

5. Shipping & Delivery

  • We offer Fast & Safe Shipping Across India and Worldwide Shipping for eligible destinations.
  • Shipping timelines vary based on product type and destination.
  • Detailed information is available on our Shipping Policy page.
  • SasthaMart is not liable for delays caused by courier services, customs clearance, or unforeseen events.

6. Returns & Refunds

  • Returns are accepted only for unused, undamaged, and original packaged items within 7 days of delivery.
  • Custom or personalized items are not eligible for returns or refunds.
  • Refunds are processed within 7–10 business days to the original payment method.
  • For more details, refer to our Refund & Returns Policy.

7. Custom Orders

  • Custom-made products are crafted as per your approved design and cannot be canceled or modified once production begins.
  • Delivery timelines for custom items vary between 7–45 business days, depending on size and complexity.
  • SasthaMart reserves the right to use images of completed custom works for promotional purposes (without disclosing personal or temple details).

8. Intellectual Property

  • All content on SasthaMart.com — including images, text, graphics, logos, and product designs — is the property of SasthaMart and protected by Indian copyright law.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

  • SasthaMart shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • We are not responsible for losses caused by incorrect address information, courier delays, or acts of nature.
  • All products are sold “as is” with no implied warranties beyond those stated.

10. Privacy & Data Protection

  • We value your privacy and are committed to safeguarding your personal information.
  • Please refer to our Privacy Policy for details on how we collect, store, and use your data.

11. Account & User Responsibilities

  • You are responsible for maintaining the confidentiality of your login credentials and ensuring all account information is accurate.
  • Any misuse of your account or fraudulent activity may result in suspension or termination.

12. Cancellation Policy

  • Orders can be canceled before shipment only.
  • Once shipped, cancellations are not accepted.
  • In case of delayed shipments, you may contact our support team for assistance.

13. Dispute Resolution

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes or claims shall be subject to the jurisdiction of Chennai, Tamil Nadu.

14. Changes to Terms

  • SasthaMart reserves the right to update or modify these Terms & Conditions at any time without prior notice.
  • The revised version will be posted on this page with an updated effective date.

15. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please reach out to us at:

📩 Email: support@sasthamart.com
📞 Phone: +91 9499926840
📍 Address: Tamizhiniyal Apartment, 18/56, Kanni Kovil Medu, Abiramapuram, Chennai, Tamil Nadu – 600018

By using SasthaMart.com, you acknowledge and agree to these Terms & Conditions.